Information Technology Infrastructure Library (ITIL)
The IT infrastructure library is a framework of best practices for the service and infrastructure management and provides flexible implementation platform for IT Service Management (ITSM). The ITIL framework defines number of IT processes, tasks and procedures that can suit any IT organization. The framework consists of service delivery, infrastructure management, security management, application management and service support. The processes which tailored each of these framework components include strategic management, IT architecture design and planning, financial management, service-level management, security management, availability and capacity management, incident management, configuration management and service continuity management. Cipher Storm ITIL compliance service assess and organize your corporate IT environment according to the industry best practices and guidelines.
Features
- Aligned the organization IT controls with business objectives.
- Implements the framework across four domains, such that, acquisition and implementation, delivery and support, planning and organization, and monitoring.
- Define and develop the workflows and processes according to the organization needs.
- Identify the stakeholders, implement the service relevant to the technologies and establish the communication vision with standard guidelines.
- Consistently monitor and improve the service and operational level management.
- ITIL service management framework also supports one-to-one mapping with COSO and COBIT frameworks.
Benefits
- Optimize the management for better support and service delivery.
- Define clear view of roles and responsibilities within the organization.
- Helps to integrate and organize the existing IT infrastructure with formal framework.
- Provides better communication between IT services and customers.
- Increases the vendor visibility in the market.
- Minimize the internal and external risks by implementing appropriate safeguards.
- Provides strategy for the business continuity management.
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